I owe bank fees because Roku didn’t REALLY update payment info. !

GetHuman-debjyou's customer service issue with Roku from December 2018

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The issue in GetHuman-debjyou's own words
Remedy: Have Roku acknowledge the new card in real terms, not just virtualy. And have them do something about the resulting bank fees I’ve accrued. ... *Roku** According to their instructions, I updated my payment method with Roku. Although Roku’s site (at “my account”) has reflected this new method of payment since the date I changed it, unbeknownst to me, Roku continued to charge the old card !
They’re still charging my old bank card, which did not have the money to cover the charges.
I want Roku to acknowledge my new method of payment REALLY, not VIRTUALLY.
I’ve called Roku many times, only to be cut off. I’ve never gotten through to an actual representative. I was just waiting, number ** in queue, for a live chat. I just checked and that system queued me right out of line !
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Customer service issue
Reported by GetHuman-debjyou
Dec 1st, 2018 - 6 mons ago
I have an issue with Roku too
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GetHuman-debjyou started working on this issue
Dec 1st, 2018 5:47pm