Can not get a response to return request. Return issue is NOT resolved.

GetHuman-robinmik's customer service issue with Roku from December 2018

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The issue in GetHuman-robinmik's own words
Return the sticks as they are not working properly. ... Want to return two streaming sticks- neither is working properly. Order *********. Support requests sent but no response from you.
STILL No response from you!!!
I want instructions to return two devices from order *********. Telephone * is ********** (cell).
About nine years.
Did all the tech things. I have five other roku devices that working fine. Continued to submit support requests without answer.
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Roku

Streaming sticks
Customer service issue
Reported by GetHuman-robinmik
Dec 1st, 2018 - 6 mons ago
I have an issue with Roku too
Fixed
Seen by 4 customers so far
Similar issue to 6980 others
0 customers following this
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Items needed
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Timeline
GetHuman-robinmik started working on this issue
Dec 1st, 2018 2:26pm
GetHuman-robinmik indicated the issue is not fixed yet.
Dec 1st, 2018 2:32pm