i need my speaker's serial *. - Find the serial * - There are numbers on box and on ins...

GetHuman-jkered's customer service issue with Roku from November 2018

Help with my Roku issue
The issue in GetHuman-jkered's own words
Find the serial * ... i need my speaker's serial *.
There are numbers on box and on instruction papers but none say "Serial *." It is called Device ID on box!
Making easier returns and respecting customers time. Eventual Customer service person was helpful
* years
Called, emailed and waited
I have an issue with Roku too
How GetHuman-jkered fixed the problem
Searched all packaging. Looked under device but lettering was so small I couldn't see. Saw some numbers on the box and filled in requested info but info was rejected. Put in other numbers until i hit the right one. There are two speakers with separate numbers but only enough room for one. Hope I get them returned on time. Otherwise who's fault would it be?
Please help with my Roku issue
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Roku

Roku soeakers
Customer service issue
Reported by GetHuman-jkered
Nov 30th, 2018 - 6 mons ago
I have an issue with Roku too
Fixed
GetHuman-jkered shared how to fix
Seen by 7 customers so far
Similar issue to 6912 others
0 customers following this
Items needed
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Timeline
GetHuman-jkered started working on this issue
Nov 30th, 2018 2:14am
GetHuman-jkered confirmed the issue is fixed. Hooray!
Nov 30th, 2018 3:30am