The electric in my house went out. When it came back on my router erased me. I had to...

GetHuman-l_mull's customer service issue with Roku from November 2018

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The issue in GetHuman-l_mull's own words
The electric in my house went out. When it came back on my router erased me. I had to call the cable company and have them help me restore it. My IPad was working and I thought my Roku would be on line too. *I tried to use the Roku and it says it is unable to connect to wireless network. I don’t know if this is wireless because there are wires to the TV. *My Roku is Roku *. It worked great until the electric went out. I used the same name and password as the router. I use that to get on line with the IPad.
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Customer service issue
Reported by GetHuman-l_mull
Nov 29th, 2018 - 9 mons ago
I have an issue with Roku too
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Seen by 8 customers so far
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GetHuman-l_mull started working on this issue
Nov 29th, 2018 12:15am