Hello! So our Roku stick remote died. It’s not even six month old. We did everything th...

GetHuman1646868's customer service issue with Roku from November 2018

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The issue in GetHuman1646868's own words
Hello! So our Roku stick remote died. It’s not even six month old. We did everything thinking it was our WiFi connection, we performed all the trouble shooting located on your Roku website, but no, the remote does not work. It is making this high pitch ringing noise if that makes sense. I believe we have a defective remote. The streaming stick * is in working order. I have contacted Roku via Facebook and Instagram with no help, not even a returned message. I have contacted Best Buy and also, no help after I was on hold for an hour yesterday. I just need to know what kind of manufacture warranty is on your Streaming Stick * remotes. Thank you!
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Roku

Customer service issue
Reported by GetHuman1646868
Nov 28th, 2018 - 9 mons ago
I have an issue with Roku too
Not resolved
Seen by 9 customers so far
Similar issue to 6826 others
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Timeline
GetHuman1646868 started working on this issue
Nov 28th, 2018 6:07pm