If time is of the essence or you are lost, we partner with a BBB-accredited US-based company that has live experts you can chat with about issues like this for roughly $20-45. Chat now with an expert.
First: share to improve GetHuman-stillpho's odds
Strength in numbers! Companies respond better when others are watching.
The issue in GetHuman-stillpho's own words
I have a Roku *. Worked flawlessly. It's hooked up to my tv and sits on the back of the television in a mount for it. I use the point anywhere remote included with it.**All of the sudden, the remote stopped working reliably. I've used all the troubleshooting tips on the roku website, restarted everything, re-paired the remote, everything. It would connect and allow me to use the directional pad a few times, and then the remote would stop working again (also of note, I used multiple sets of fresh batteries from various manufacturers). The remote now no longer responds at all.**I've resorted to using my phone with the roku app as a remote, but that's not always practical when others (parents) are using the tv.**I went to order a replacement remote, and I want to confirm that there is only one option for me... The $**.** gaming remote. Is that correct, that it's the only "point anywhere" remote currently available from you that works with the Roku *? With tax and shipping, that's nearly the price of the Roku premiere*.**Are there any other options that I'm missing?
GetHuman-stillpho did not yet indicate what Roku should do to make this right.
I have an issue with Roku too
How GetHuman-stillpho fixed the problem
We are waiting for GetHuman-stillpho to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.