I have a Roku *. Worked flawlessly. It's hooked up to my tv and sits on the back of the...

GetHuman-stillpho's customer service issue with Roku from November 2018

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The issue in GetHuman-stillpho's own words
I have a Roku *. Worked flawlessly. It's hooked up to my tv and sits on the back of the television in a mount for it. I use the point anywhere remote included with it.**All of the sudden, the remote stopped working reliably. I've used all the troubleshooting tips on the roku website, restarted everything, re-paired the remote, everything. It would connect and allow me to use the directional pad a few times, and then the remote would stop working again (also of note, I used multiple sets of fresh batteries from various manufacturers). The remote now no longer responds at all.**I've resorted to using my phone with the roku app as a remote, but that's not always practical when others (parents) are using the tv.**I went to order a replacement remote, and I want to confirm that there is only one option for me... The $**.** gaming remote. Is that correct, that it's the only "point anywhere" remote currently available from you that works with the Roku *? With tax and shipping, that's nearly the price of the Roku premiere*.**Are there any other options that I'm missing?
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Roku

Customer service issue
Reported by GetHuman-stillpho
Nov 27th, 2018 - 9 mons ago
I have an issue with Roku too
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Seen by 4 customers so far
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Timeline
GetHuman-stillpho started working on this issue
Nov 27th, 2018 9:22pm