We got our Roku setup correctly. However we went out to watch the network series of Yel...

GetHuman1637662's customer service issue with Roku from November 2018

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The issue in GetHuman1637662's own words
We got our Roku setup correctly. However we went out to watch the network series of Yellowstone starring Kevin Costner. It worked great but only for the first three episodes. The rest had padlocks on them. So we decided to try a different TV show on a different TV station such as FX. It then asked me for my Verizon account username and password since that is my provider. After the first initial watch of Yellowstone it would never find my Verizon username and password again. What happened?
GetHuman1637662 did not yet indicate what Roku should do to make this right.
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Customer service issue
Reported by GetHuman1637662
Nov 27th, 2018 - 9 mons ago
I have an issue with Roku too
Not resolved
Seen by 2 customers so far
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GetHuman1637662 started working on this issue
Nov 27th, 2018 3:58pm