About * years ago, I purchased a Roku streaming stick ****x. Was able to pair it with t...

GetHuman-philbrot's customer service issue with Roku from November 2018

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The issue in GetHuman-philbrot's own words
About * years ago, I purchased a Roku streaming stick ****x. Was able to pair it with the remote, but only briefly. Maybe a day. Then it stopped. I spoke to customer service. They sent me a new remote. It didn't pair at all. I put everything away in a drawer. Pulled it all out the other day to try on a new TV. Brand new batteries. Still no pairing. I've read the forums, done the resets, played with the router. Nothing worked. I'd like to get a new Roku, but can't bring myself to do it because I already have one that doesn't work through no fault of my own. Serial number is: *S***H****** What can you guys do to help?
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Roku

Customer service issue
Reported by GetHuman-philbrot
Nov 27th, 2018 - 9 mons ago
I have an issue with Roku too
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Seen by 2 customers so far
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Timeline
GetHuman-philbrot started working on this issue
Nov 27th, 2018 12:48am