roku express setup connected to internet w*o any problems. Then it downloaded latest so...

GetHuman1629652's customer service issue with Roku from November 2018

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The issue in GetHuman1629652's own words
roku express setup connected to internet w*o any problems. Then it downloaded latest software update and appeared to re-boot. Now it is stuck on a bouncing roku page? How do I get it to move on to the next step which should be an automatic configuration of my screen type. I bought two of these at the same time. One connected and setup with no problems. The second won't move past the phase I just described.
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Customer service issue
Reported by GetHuman1629652
Nov 26th, 2018 - 10 mons ago
I have an issue with Roku too
Not resolved
Seen by 4 customers so far
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GetHuman1629652 started working on this issue
Nov 26th, 2018 6:26pm