I purchased a Roku enhanced remote so that my husband could use the ear buds to hear th...

GetHuman1220672's customer service issue with Roku from September 2018

Help with my Roku issue
The issue in GetHuman1220672's own words
I purchased a Roku enhanced remote so that my husband could use the ear buds to hear the TV better. I have read & reread the online information to no avail. I don't seem to understand the information to make the remote work.
GetHuman1220672 did not yet indicate what Roku should do to make this right.
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Roku

Customer service issue
Reported by GetHuman1220672
Sep 28th, 2018 - 2 mons ago
I have an issue with Roku too
Fixed
Seen by 4 customers so far
Similar issue to 4710 others
0 customers following this
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Timeline
GetHuman1220672 started working on this issue
Sep 28th 12:43am
GetHuman1220672 indicated the issue is not fixed yet.
Sep 29th 4:21am