My Roku Express plus does not have a excellent internet download speed anymore.

GetHuman1169368's customer service issue with Roku from September 2018

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The issue in GetHuman1169368's own words
Play my Netflix account. ... Trying to get my Roku to work like it did not to long ago. To get back my excellent internet connection on the Roku. ... My router and internet work great but Roku Express plus is saying I have a poor internet connection. All other devices are work great. I have already contacted my internet provider they say it's the Roku device. Did Roku do a bad software update or something?
I have already contacted my internet provider and restarted my router and restarted the Roku several times. My internet provider told me it is a problem with the Roku not my router or my internet.
I want Roku to fix whatever they change that is causing it to not work anymore. Or give me a new Roku or give my money back.
I am fairly new to Roku and they seem to have a decent device here as long as it works properly.
as far as I know there's nothing left to do but get ahold of the Roku people so they can tell me what they did to make it not work right anymore.
I have an issue with Roku too
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Roku

Roku Express plus
Customer service issue
Reported by GetHuman1169368
Sep 20th, 2018 - 6 mons ago
I have an issue with Roku too
Not resolved
Seen by 8 customers so far
Similar issue to 4468 others
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Timeline
GetHuman1169368 started working on this issue
Sep 20th, 2018 3:13am