Roku Sharp TV not connecting from my Roku app remote. It shows the device but says not...

GetHuman683496's customer service issue with Roku from September 2018

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The issue in GetHuman683496's own words
Roku Sharp TV not connecting from my Roku app remote. It shows the device but says not connected when Netflix works on my phone.
GetHuman683496 did not yet indicate what Roku should do to make this right.
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Roku

Customer service issue
Reported by GetHuman683496
Sep 17th, 2018 - a mon ago
I have an issue with Roku too
Not resolved
Seen by 2 customers so far
Similar issue to 4385 others
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Timeline
GetHuman683496 started working on this issue
Sep 17th 4:05pm