Order * ********* *I placed an order for two remotes, and apparently one of them was on...

GetHuman-kjtstahl's customer service issue with Roku from August 2018

3 views | 3574 similar | 0 following
Help with my Roku issue
Next: our robot will wait on hold for GetHuman-kjtstahl to get a Roku rep on the line!
Always use the GetHuman Phone to call Roku. We wait on hold and get a rep on the line for you faster and for free!
If time is of the essence or you are lost, we partner with a California-based expert help company with tech support available 24/7. Enjoy a $1 one-week trial membership and get help from a live person now: Talk now with an expert.
The issue in GetHuman-kjtstahl's own words
Order * ********* *I placed an order for two remotes, and apparently one of them was on back order. The confirmation email said they'd be shipped when both are available.**It looks as if both remotes are available now. I have not received any notice of shipment. And more concerning, when I view "past orders" at Roku.com, there is no order history.**Can you please check on the status of my order (Order **********), and expedite its processing and shipment?**If there is no order under this order number, can you please send me a confirmation of this fact - so *) I can re-order the remotes, and *) I have back-up should I be double-charged. (I am also currently on hold on the phone line.)**Thank you!

GetHuman-kjtstahl did not yet indicate what Roku should do to make this right.

How GetHuman-kjtstahl fixed the problem

We are waiting for GetHuman-kjtstahl to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Roku's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having Roku issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-kjtstahl fixes it.
This email address isn't valid

Roku

Customer service issue
Reported by GetHuman-kjtstahl
Aug 24th, 2018 - 3 years ago
Fixed
Seen by 3 customers so far
Similar issue to 3574 others
0 customers following this
Items needed
Where was the item purchased
What type of Roku do you have
Billing address
Email address on your account

Timeline

GetHuman-kjtstahl started working on this issue
Aug 24th, 2018 2:29am
GetHuman-kjtstahl confirmed the issue is fixed. Hooray!
Aug 24th, 2018 4:16am

Change of Address? Free Concierge.

Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Easy and free!

Call free anytime: 888-959-6783Our service is unaffiliated and thus can compare plans across many providers and schedule multiple technicians