Roku customer service is HORRIBLE

GetHuman-angrybu's customer service issue with Roku from August 2018

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Help with my Roku issue
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The issue in GetHuman-angrybu's own words
Return because the devices are always live and chewing up data. No ability to turn them off. Also the device is always paired with the tv. No ability to change channels or change audio or screen settings. Or turn off the data streaming. ... I was sent a RMA number for two Roku devices for returning, but there was no RMA number. It took them two weeks plus a threat to fighting the VISA charge with the issuing bank. I then received an email given me the return address and RMA number, but with a problem - No RMA number. It was blank. I sent another email asking for the RMA number and after four emails, and coming here, still no RMA number after a week. Customer support is HORRIBLE. I sent the two units back yesterday, and just wrote on the outside of the box "RMA: no number sent" and sent it back with a copy of their email inside the box.
I don't believe they care.
Just return my money
I bought these because I needed something to watch Acorn TV and Britbox.
Here, which so far is useless.
I have an issue with Roku too
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Roku

* Roku stisks ****
Customer service issue
Reported by GetHuman-angrybu
Aug 15th, 2018 - a yr ago
I have an issue with Roku too
Fixed
Seen by 9 customers so far
Similar issue to 3219 others
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Items needed
Where was the item purchased
What type of Roku do you have
Billing address
Email address on your account
Timeline
GetHuman-angrybu started working on this issue
Aug 15th, 2018 12:03pm
GetHuman-angrybu indicated the issue is not fixed yet.
Aug 16th, 2018 4:33pm
GetHuman-angrybu indicated the issue is not fixed yet.
Aug 18th, 2018 2:49pm
GetHuman-angrybu indicated the issue is not fixed yet.
Aug 18th, 2018 2:55pm
GetHuman-angrybu indicated the issue is not fixed yet.
Aug 18th, 2018 2:57pm
GetHuman-angrybu indicated the issue is not fixed yet.
Aug 18th, 2018 2:59pm
GetHuman-angrybu indicated the issue is not fixed yet.
Aug 18th, 2018 3:03pm
GetHuman-angrybu indicated the issue is not fixed yet.
Aug 18th, 2018 3:03pm