We have a Sharp Smart TV.**I received from Amazon a ROKO remote SKU X***AUGIG*.**Instru...

GetHuman-jolohome's customer service issue with Roku from July 2018

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The issue in GetHuman-jolohome's own words
We have a Sharp Smart TV.**I received from Amazon a ROKO remote SKU X***AUGIG*.**Instructions state this remote is not compatible with Sharp TV?*Really! Am I understanding correctly?**If so...what is the SKU, name , type etc...of a ROKO remote that is compatable to a Sharp TV?**( Note: My current remote has problems. The ROKO model is ADS - *RA-**-*****EPCUL. Have followed trifle shooting guide and it still will not pair.)*Last resort...instructions stated ...to get a new remote! Cheap Chinese product considering the ROKO package is less than * months old!)**Please advise ASAP...that I can get a remote compatible to my Sharp TV.**John ***.***.*****Email: *****@***.com
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Roku

Customer service issue
Reported by GetHuman-jolohome
Jul 24th, 2018 - 10 mons ago
I have an issue with Roku too
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GetHuman-jolohome started working on this issue
Jul 24th, 2018 9:08pm