I have a Roku ultra. I used to get *.* sound from most channels, including Netflix and...

GetHuman845657's customer service issue with Roku from July 2018

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The issue in GetHuman845657's own words
I have a Roku ultra. I used to get *.* sound from most channels, including Netflix and Amazon (where the content supports it). I connect via HDMI to a video switcher which sends the audio to my AVR and the video to may projector. IAfter an automatic firmware update to *.*.*, I no longer get *.*, only stereo. This problem was reported to Roku (ticket no *******) a month ago, but the problem persists and I have not received any information. also have an Appletv connected in the same way and it does provide *.* sound from the same content. I'd like to know what is being done to resolve this problem
GetHuman845657 did not yet indicate what Roku should do to make this right.
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Customer service issue
Reported by GetHuman845657
Jul 3rd, 2018 - a yr ago
I have an issue with Roku too
Seen by 6 customers so far
Similar issue to 1979 others
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GetHuman845657 started working on this issue
Jul 3rd, 2018 2:23pm
GetHuman845657 indicated the issue is not fixed yet.
Jul 3rd, 2018 3:38pm