You have been billing my credit card for months for this service & I don't have this tv...

GetHuman-miztay's customer service issue with Roku from June 2018

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Help with my Roku issue
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Where was the item purchased, What type of Roku do you have, Billing address, and Email address on your account
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The issue and preferred resolution, in GetHuman-miztay's own words:
You have been billing my credit card for months for this service & I don't have this tv anymore. I purchased the tv signed up & ended up taking the tv back. You have been billing me over *mos for a service I don't have access to. I want all of my money back. I've called & your customer service didn't speak English well & was of absolutely no help. I want my money & I want to stop being billed.
I trust that Roku will make this right and come up with a resolution that is fair.
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Roku

Customer service issue
Reported by GetHuman-miztay
Jun 25th, 2018 - 2 mons ago
I have an issue with Roku too
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Seen by 3 customers so far
Similar issue to 1716 others
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GetHuman-miztay started working on this issue
Jun 25th 6:42am