We got a new wireless modem and our iPhone remotes will not connect. We have made sure...

GetHuman-tcowsert's customer service issue with Roku from June 2018

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Help with my Roku issue
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The issue and preferred resolution, in GetHuman-tcowsert's own words:
We got a new wireless modem and our iPhone remotes will not connect. We have made sure the Ip addresses are correct. The original roku ultra remote no longer works.
I trust that Roku will make this right and come up with a resolution that is fair.
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Roku

Customer service issue
Reported by GetHuman-tcowsert
Jun 25th, 2018 - 2 mons ago
I have an issue with Roku too
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Seen by 2 customers so far
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Timeline
GetHuman-tcowsert started working on this issue
Jun 25th 1:32am