Our original remote doesn't work so we use the remote in our iphones. We got a new wire...

GetHuman-tcowsert's customer service issue with Roku from June 2018

1711 similar
0 following
Help with my Roku issue
First: share to improve GetHuman-tcowsert's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-tcowsert's next move: talk to Roku when they open (we'll send a note).
Roku's call center is closed now. We will text or email GetHuman-tcowsert when they open and confirm it's a good time for a rep to call. In the meantime, read below to see how other customers resolved the same issue. Many customers describe what they said and did so that other customers like GetHuman-tcowsert can follow if useful. Now is a good time to read up on techniques that worked to resolve the issue quickly and effectively.
The issue in GetHuman-tcowsert's own words
Our original remote doesn't work so we use the remote in our iphones. We got a new wireless modem and cannot reconnect to the roku. HELP!!!!
GetHuman-tcowsert did not yet indicate what Roku should do to make this right.
I have an issue with Roku too
How GetHuman-tcowsert fixed the problem
We are waiting for GetHuman-tcowsert to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Roku's attention and get better help faster. Tap below to get started.
Having Roku issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Roku email you?
This email address isn't valid
Follow this issue
See how GetHuman-tcowsert fixes it.
This email address isn't valid


Customer service issue
Reported by GetHuman-tcowsert
Jun 25th, 2018 - 4 mons ago
I have an issue with Roku too
Not resolved
Seen by 2 customers so far
Similar issue to 1711 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Where was the item purchased
What type of Roku do you have
Billing address
Email address on your account
GetHuman-tcowsert started working on this issue
Jun 25th 1:27am