I have the stick but I am on the wrong channel band

GetHuman-ddelaval's customer service issue with Roku from June 2018

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The issue in GetHuman-ddelaval's own words
The problem: I have the stick but I am on the wrong channel band
GetHuman-ddelaval did not yet indicate what Roku should do to make this right.
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Roku

Customer service issue
Reported by GetHuman-ddelaval
Jun 24th, 2018 - 4 mons ago
I have an issue with Roku too
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Seen by 8 customers so far
Similar issue to 1707 others
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Timeline
GetHuman-ddelaval started working on this issue
Jun 24th 10:00pm
GetHuman-ddelaval confirmed the issue is fixed. Hooray!
Jun 25th 6:47pm