Nope, still not fixed. Another day later, and NO it is NOT FIXED!

GetHuman-smcphe's customer service issue with Roku from July 2018

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The issue in GetHuman-smcphe's own words
My old Roku worked fine until one day it stopped. ... So I sent my Roku back to Amazon for a full refund, thank you Amazon! I then ordered a Fire Stick from Amazon. I am done with Roku! My Roku stopped working one day for no reason, it would not see my network anymore. I had changed nothing. My cell and Kindle continued to work but the Roku did not. Couldn't find the problem (yes, I used the web ) I bought a new express Roku but it doesn't see the network either. Yes, all the network names and passwords are right, the cell and kindle work fine. What is wrong? You sell the Express, but you don't support it? I am going to send it back if I don't find a solution quick.
The web site is of little help, but you will see a helluva of a lot of people with the same problem and NO solution.
Support what you sell, or put it in big letters on the package that you are on your own if you buy this product. Make the website user * troubleshooting friendly. It should not be this hard to find help for the same problem so many people are having. Or, since your company obviously knows this: put at the top of your web page a bulletin: Newest fix right here!
I liked Roku, had it a long time. Even bought a new one because I thought my old one went bad. But the new one doesn't work either!
I am sending it back to Amazon, they are nice enough to give me a full refund. Every other option and search is too frustrationg with no solution!
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Roku

Roku Express, I did not know when I bought it from Amazon that Roku tells you on their CSR line that it is NOT eligible for tech support!
Customer service issue
Reported by GetHuman-smcphe
Jul 5th, 2018 - 4 years ago
Fixed
Seen by 22 customers so far
Similar issue to 2039 others
0 customers following this
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Timeline

GetHuman-smcphe started working on this issue
Jul 5th, 2018 6:20pm
GetHuman-smcphe indicated the issue is not fixed yet.
Jul 5th, 2018 10:22pm
GetHuman-smcphe indicated the issue is not fixed yet.
Jul 5th, 2018 10:30pm
GetHuman-smcphe indicated the issue is not fixed yet.
Jul 5th, 2018 10:33pm
GetHuman-smcphe indicated the issue is not fixed yet.
Jul 5th, 2018 10:33pm
GetHuman-smcphe indicated the issue is not fixed yet.
Jul 6th, 2018 11:06pm
GetHuman-smcphe indicated the issue is not fixed yet.
Jul 6th, 2018 11:07pm
GetHuman-smcphe indicated the issue is not fixed yet.
Jul 8th, 2018 9:06pm
GetHuman-smcphe indicated the issue is not fixed yet.
Jul 16th, 2018 12:02pm
GetHuman-smcphe indicated the issue is not fixed yet.
Jul 16th, 2018 12:04pm

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