ROKU initialization unsuccessful: Could not sign in to my Roku Account! GetHuman "took over" and told me they would call Roku. Roku would then call me. Never happened. Epic FAIL, ROKU!!!!

GetHuman850724's customer service issue with Roku from July 2018

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The issue in GetHuman850724's own words
I was trying to sign in to my Roku Account. The original sign up process took a lot of time and they have a ALL of my CONFIDENTIAL financial information! I cannot sign in to my Roku account using the very carefully saved login information, so I cannot initialize my Roku service on my tv at all. I am provided with a code number supplied by the device on my LG Smart TV and instructed onscreen... ... I cannot sign in to my Roku account using the email and password I very carefully documented, nor can I have them send me a password reset email. Everything I try results in a "Required" message with nothing else at all* no indication of what is "Required." This means I cannot activate my Roku at all.
I am furious! "America's NUMBER ONE choice for streaming players?" I think not! I will be returning this to WalMart pretty soon if I cannot get some satisfaction from this so-called "NUMBER ONE" company
I want Roku to fix the problem immediately!
I am a first time customer. If this is the product you are calling "NUMBER ONE" and the support you are going to provide, you can count this as an EPIC FAILURE and you can consider me a very unhappy customer who will use various social sites to register my problem and warn others not to bother with Roku garbage!
I am working with GetHuman, which successfully remediated problems with other "BIG BUSINESS" interests who are more than happy to take the money and run, with little concern for providing real service to their customers!**Finally thought about using my cell phone browser to try logging in. It worked. Problem solved. No thanks to GetHuman OR Roku! The GetHuman site does not seem to have an ISSUE FIXED button, so this is where I leave things..........
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Roku

DEVICE ID: CU***H****** Roku Streaming Stick
Customer service issue
Reported by GetHuman850724
Jul 5th, 2018 - 3 years ago
Fixed
Seen by 11 customers so far
Similar issue to 2030 others
0 customers following this
Items needed
Where was the item purchased
What type of Roku do you have
Billing address
Email address on your account

Timeline

GetHuman850724 started working on this issue
Jul 5th, 2018 11:53am
GetHuman850724 indicated the issue is not fixed yet.
Jul 6th, 2018 1:18pm
GetHuman850724 indicated the issue is not fixed yet.
Jul 6th, 2018 1:21pm
GetHuman850724 indicated the issue is not fixed yet.
Jul 6th, 2018 1:42pm
GetHuman850724 indicated the issue is not fixed yet.
Jul 6th, 2018 1:46pm
GetHuman850724 indicated the issue is not fixed yet.
Jul 6th, 2018 1:49pm
GetHuman850724 indicated the issue is not fixed yet.
Jul 6th, 2018 2:01pm
GetHuman850724 indicated the issue is not fixed yet.
Jul 6th, 2018 2:44pm
GetHuman850724 indicated the issue is not fixed yet.
Jul 6th, 2018 2:46pm

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