Why do i have to put in e-mail and p***word

GetHuman-patlouns's customer service issue with Roku from April 2018

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The issue and preferred resolution, in GetHuman-patlouns's own words:
The problem I ran into: Why do i have to put in e-mail and p***word
I trust that Roku will make this right and come up with a resolution that is fair.
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Roku

Customer service issue
Reported by GetHuman-patlouns
Apr 29th, 2018 - 3 mons ago
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Seen by 6 customers so far
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Timeline
GetHuman-patlouns started working on this issue
Apr 29th 7:40pm
GetHuman-patlouns shared this issue with friends on Facebook
Apr 29th 8:15pm