Need to change the settings on the TV up and down button won't you take me to TV settings

GetHuman632756's customer service issue with Roku from April 2018

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The issue in GetHuman632756's own words
The problem: Need to change the settings on the TV up and down button won't you take me to TV settings
GetHuman632756 did not yet indicate what Roku should do to make this right.
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Roku

Customer service issue
Reported by GetHuman632756
Apr 26th, 2018 - 5 mons ago
I have an issue with Roku too
Not resolved
Seen by 4 customers so far
Similar issue to 4581 others
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Timeline
GetHuman632756 started working on this issue
Apr 26th 10:25pm