I want the wwe channel or w network off my Roku channel and it wont take my network nam...

GetHuman629452's customer service issue with Roku from April 2018

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The issue and preferred resolution, in GetHuman629452's own words:
I want the wwe channel or w network off my Roku channel and it wont take my network name or p***word I would like to get this channel. I paid a one time $**.** fee when I purchased this Roku and it now seems like I won't be able to use it for the W network. Can you explain how I can get that channel. I also want to know what that fee was for since other people I know never paid that fee and still watch any show they want free. can you help.
I trust that Roku will make this right and come up with a resolution that is fair.
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Roku

Customer service issue
Reported by GetHuman629452
Apr 25th, 2018 - 3 mons ago
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GetHuman629452 started working on this issue
Apr 25th 10:34pm