It wont connect - Connect my enhanced remote to my tv

GetHuman610054's customer service issue with Roku from April 2018

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Help with my Roku issue
Before contacting them, items GetHuman610054 may need:
Where was the item purchased, What type of Roku do you have, Billing address, and Email address on your account
GetHuman610054's next move: have a Roku rep call.
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The issue and preferred resolution, in GetHuman610054's own words:
Connect my enhanced remote to my tv ... It wont connect
I trust that Roku will make this right and come up with a resolution that is fair.
Help with my Roku issue
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Roku

Enhanced remote
Customer service issue
Reported by GetHuman610054
Apr 19th, 2018 - 3 mons ago
I have an issue with Roku too
Not resolved
Seen by 2 customers so far
Similar issue to 2509 others
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Timeline
GetHuman610054 started working on this issue
Apr 19th 12:11am