I do not have the phone you're asking me to return

GetHuman609194's customer service issue with Rogers Wireless from April 2018

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Name, Account number, Account phone number, Billing address, Email, IMEI/Device ID, and Account PIN
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The issue in GetHuman609194's own words
I was trying to do something, and ran into a problem.
I do not have the phone you're asking me to return
GetHuman609194 did not yet indicate what Rogers Wireless should do to make this right.
I have an issue with Rogers Wireless too
How GetHuman609194 fixed the problem
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Rogers Wireless

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Customer service issue
Reported by GetHuman609194
Apr 18th, 2018 - 5 mons ago
I have an issue with Rogers Wireless too
Not resolved
Seen by 3 customers so far
Similar issue to 153 others
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Timeline
GetHuman609194 started working on this issue
Apr 18th 8:19pm