I do not have the phone you're asking me to return

GetHuman609194's customer service issue with Rogers Wireless from April 2018

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Help with my Rogers Wireless issue
Before contacting them, items GetHuman609194 may need:
Name, Account number, Account phone number, Billing address, Email, IMEI/Device ID, and Account PIN
GetHuman609194's next move: have a Rogers Wireless rep call.
Always use the GetHuman Phone tocall Rogers Wireless. We wait on hold and get a rep on the line for you faster and for free!
The issue and preferred resolution, in GetHuman609194's own words:
I was trying to do something, and ran into a problem.
I do not have the phone you're asking me to return
I trust that Rogers Wireless will make this right and come up with a resolution that is fair.
Help with my Rogers Wireless issue
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Rogers Wireless

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Customer service issue
Reported by GetHuman609194
Apr 18th, 2018 - 3 mons ago
I have an issue with Rogers Wireless too
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Seen by 3 customers so far
Similar issue to 105 others
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Timeline
GetHuman609194 started working on this issue
Apr 18th 8:19pm