My cable box isn't communicating with my remote - can't watch TV. I believe a service...

GetHuman-marycale's customer service issue with Rogers Telephone from April 2018

Help with my Rogers Telephone issue
The issue in GetHuman-marycale's own words
My cable box isn't communicating with my remote - can't watch TV. I believe a service call is warranted to either reconfigure remote and*or replace cable box
GetHuman-marycale did not yet indicate what Rogers Telephone should do to make this right.
I have an issue with Rogers Telephone too
How GetHuman-marycale fixed the problem
Reset remote to receiver box
Please help with my Rogers Telephone issue
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No service - when trying to Access the internet and telephone - No serviceI have had no internet the majority of the time for weeks and when there is inter...
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Rogers Telephone

Customer service issue
Reported by GetHuman-marycale
Apr 26th, 2018 - 5 mons ago
I have an issue with Rogers Telephone too
Fixed
Seen by 5 customers so far
Similar issue to 4 others
0 customers following this
Items needed
Account holder name
Account number
Billing address
Account phone number
Last 4 digits of Social Security number
Timeline
GetHuman-marycale started working on this issue
Apr 26th 1:00am
GetHuman-marycale indicated the issue is not fixed yet.
Apr 29th 2:28am
GetHuman-marycale confirmed the issue is fixed. Hooray!
Apr 29th 4:13pm