I am on pay-as-go on my cell (ph* ***-***-****). I only use it for emergencies. I als...

GetHuman-gonebyeb's customer service issue with Rogers Prepaid from January 2020

Help with my Rogers Prepaid issue
First: share to improve GetHuman-gonebyeb's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-gonebyeb may need:
Account holder name, Account number, Billing address, Account phone number, and Last 4 digits of Social Security number
The issue in GetHuman-gonebyeb's own words
I am on pay-as-go on my cell (ph* ***-***-****). I only use it for emergencies. I also just topped it off for another year. What I never realized is that you are charging me $**.** a month for phone and text. I do not know how to text. I would like to avoid this charge. What can I do? To spend $**.***month when I probably only use the phone for about ** minutes in AN ENTIRE YEAR does not seem fair. I would appreciate hearing from you so we can settle this problem. My home phone * is ***-***-****. Thank you. Karen Michalek

GetHuman-gonebyeb did not yet indicate what Rogers Prepaid should do to make this right.

How GetHuman-gonebyeb fixed the problem

We are waiting for GetHuman-gonebyeb to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get Rogers Prepaid's attention and get better help faster. Tap below to get started.
Having Rogers Prepaid issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Rogers Prepaid

Customer service issue
Reported by GetHuman-gonebyeb
Jan 9th, 2020 - a year ago
Not resolved
Seen by 18 customers so far
Similar issue to 2 others
0 customers following this


GetHuman-gonebyeb started working on this issue
Jan 9th, 2020 8:32pm
GetHuman-gonebyeb indicated the issue is not fixed yet.
Jan 10th, 2020 2:02am

Paying Too Much for Cable?

After helping consumers for 10 years, we realized that you need an impartial, live person you can talk to about comparing the various TV, cable, Internet and phone plans in your area- somebody who can compare the best deals across telecom providers. So we created a free concierge service you can call at the phone number below.

Call Toll-Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers