Have tried turning internet*cable on and off . internet still works just no TV. No picture on screen and still sign saying no information. Is the cable out in thornhill?

GetHuman816465's customer service issue with Rogers Cable from June 2018

Help with my Rogers Cable issue
Watch TV ... turn on TV and blank screen. Tried to turn cable on. Light indicated that cable connected but TV screen showing No information. Tried another couple of channels TV was blank.*Is the Cable TV out in the Thornhill area and when will it be repaired?
This is very frustrating.
decipher what is wrong with the cable and get the TV operating again.
I've been a rogers customer for ** yr.
keep trying to turn it on but nothing is working. Help!
Help with my Rogers Cable issue
How GetHuman816465 fixed the problem:
called Rogers directly and followed the very patient and excellent technicians instructions.
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Rogers Cable

Cable TV
Customer service issue
Reported by GetHuman816465
Jun 24th, 2018 - 2 mons ago
I have an issue with Rogers Cable too
Fixed
GetHuman816465 shared how to fix
Seen by 7 customers so far
Similar issue to 66 others
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Timeline
GetHuman816465 started working on this issue
Jun 24th 9:31pm
GetHuman816465 indicated the issue is not fixed yet.
Jun 24th 11:21pm
GetHuman816465 indicated the issue is not fixed yet.
Jun 24th 11:26pm
GetHuman816465 confirmed the issue is fixed. Hooray!
Jun 25th 10:38pm