Before contacting them, items GetHuman2324101 may need:
Who made the booking, Booking reference, Billing address, Email address on the account, and Loyalty program number (if applicable)
The issue in GetHuman2324101's own words
Purchase * extra days at Rodeway Inn, room *** ... I am a ** year old disabled Veteran with PTSD and Multiple Sclerosis. Having recently returned to Northern California from out of state to look for housing,My Caregiver and I Rented a room at the Rodeway Inn in Rohnert Park for * days. We called them the third day to let them know we wanted to keep the room longer and they said to come down in the morning. I went down in the morning about **:** and was told that we could not get a room there and had to check out by noon. I asked what the problem was and she proceeded to tell me that myself and the other person in the room had been there multiple times changing reservations and changing the name on the reservations multiple times and something about a daughter-in-law and a son . She was not making any sense. She also kept telling me that our names were not on Room *** but on ***. I told her that I don't have a son or daughter-in-law and have never rented from them before and that she must have the wrong person. I also told her that my caregiver had a Visa debit gift card and wanted to use it to purchase another night. We had called Booking.com the night before to find out the policy regarding gift cards and had checked with the front desk as well. The gift card was registered in my caregivers name which was the only reason any changes were made on reservation.* She would not listen to me. she just kept refusing and saying that we had to go and kept repeating her story . I told her we werehappy to bring our identification a to the office or talk to management to show they had mistaken us for someone else but she refused. This was a great inconvenience . My PTSD was triggered because of the high stress this was causing and the fact we had no transportation as our transportation was set up for * days later. This caused panic and fear *and we were completely humiliated *and embarassed and very confused by their false accusations. It cost us almost twice the amount to rent a room at a different hotel in a different city. We have had to pay extra for food as we couldn't afford the rooms with microwave and mini fridge, which is why we chose the Rodeway Inn in Rohnert Park besides the fact they had the lowest rates. . I have suffered from anxiety attacks and emotional distress to this day because the cost of transportation, motel fee differences and food costs have exceeded my budget . I am on Social Security and Disability and make less than $**** a month. I am now looking at paying even higher weekend rates that I cannot afford. We have only been able to eat one meal a day of fast food at almost $** a day because we now do not have option of buying healthy food that my Multiple Sclerosis requires to mantain strength due to lack of refrigeration. We can't afford delivery or even ability to purchase a cooler because my budget is no longer an option. I have had to borrow money for our room because my social security doesn't come until March* and the extra costs were unforseen. We want to know what can be done to rectify this and to compensate us for the inconvenience and embarrassment, mental anguish and financial loss due to the cost of a different hotel at almost twice the amount that we were paying at the roadway.
My budget was exceeded due to higher costs. My health has been compromised due to the stress of what happened and inability to even have proper nutrition and lack of budgeted funds to carry us through while waiting on housing or to even have the opportunity to correct the false accusations.
They can make this right by reimbursing the costs of food, transportation and higher motel fees that were not part of our budget. And we would also like an apology in regards to the false accusations and not allowing us to even show our identification to prove that we were not the people they said we were and the accusations made against us.we also feel as though we should be compensated just for the inconvenience and embarrassment *and high emotional stress this caused.I have been exhausted and feeling I'll since this happened. This has affected the multiple sclerosis and PTSD significantly due to high emotional state since this happened.
We had only been there three days. We had expected to stay longer. We do not expect to be treated the way that we were and never expected to get thrown out the motel especially under false accusations.
We have not been able to do anything to rectify the situation because they refused to let us show our IDs or talk to management
I have an issue with Rodeway Inn too
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