Rockstar Games Customer Service Issues

Archive 56

The following are issues that customers reported to GetHuman about Rockstar Games customer service, archive #56. It includes a selection of 20 issue(s) reported January 6, 2020 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I have been playing GTA 5 since it launched. Initially, my brother and I shared the same account and console. He has since moved to his own Xbox, taking his account, leaving me with a different account on a new Xbox. I had progressed significantly in GTA, accumulating 2.8 million. I recently started anew on my own account and am hoping to transfer the money. My brother gave permission for me to access and sell assets from our shared account. I seek advice on transferring the funds to my new account on Xbox One. Thank you.
Reported by GetHuman-alexsutt on Montag, 6. Januar 2020 22:16
Dear Rockstar, I am a huge fan of playing GTA, but I am struggling to earn money in the game. When I try to join other players, I find them unreliable and not enjoyable to play with. The tasks that I do manage to complete take up a lot of time, time that I would prefer not to spend solely on making money. I am writing to see if there is a way for you to introduce solo jobs that pay better. I understand that you need to make a profit, but I believe offering solo missions or increasing payouts for group tasks would enhance the gaming experience. On a separate note, if possible, could you provide my brother and me with 10 billion to our PS4 accounts? If this request is not feasible, I would appreciate an honest response. Thank you for considering my feedback. Sincerely, Darklane13
Reported by GetHuman4213993 on Dienstag, 7. Januar 2020 08:42
I have been unable to access my GTA V account recently due to a possible password issue. Despite trying to reset my password, I never received the email. According to a friend, someone from Ukraine has taken over my account and changed the email and details. My original gamertag was "killercsaba," and now it shows as "Gastrolerr." I have attempted to reach out to Rockstar support, but so far, I have only received automated responses confirming my email ownership, which does not help in this situation. I had to contact them from an alternative account since I couldn't do so from the compromised one. The support bot seems to be misunderstanding my issue, thinking I want to update details on my current account instead of the one that was stolen.
Reported by GetHuman-elfaradt on Dienstag, 7. Januar 2020 12:44
I have a cheat trainer that allows me to cheat in single-player games or modes exclusively. If inadvertently used it while playing Red Dead Redemption 2, which I usually do. I thought the cheats would disable automatically when switching to online play, but they didn't. I wasn't able to notice the subtle cheat effects, and I believe it occurred multiple times. Consequently, I am currently banned from playing online for a month. I'm seeking advice on how to lift the ban.
Reported by GetHuman4216447 on Dienstag, 7. Januar 2020 18:15
I am experiencing a glitch on Grand Theft Auto Online with my arcade. All my games are missing, the arcade is not set up, and my garage is patched with all my cars inside. Additionally, my heist leaderboard was set up with all preps completed and ready to start. When I tried to reset the arcade on the computer, it only shows arcade game purchases. I'm seeking assistance on how to resolve this issue and have my arcade set up with all my games restored, my garage unpatched, and the heist ready to start again.
Reported by GetHuman4223944 on Donnerstag, 9. Januar 2020 00:35
Hello, my name is Artyom. I purchased Gta 5 during the holiday sale on January 6. Upon buying the game, I needed to install the Rockstar launcher to download it. I encountered some problems during the installation process, like error code 1 in the Rockstar game launcher, but I was able to resolve it. Subsequently, I encountered a new issue "offline registration fail" (#[redacted].87) and I have been unable to find a solution for this problem. That's why I am seeking assistance here.
Reported by GetHuman-artyomb on Donnerstag, 9. Januar 2020 07:09
I've been trying to figure out how to reduce my wanted level online by calling Lester, but even though I'm at level 60, it's not working for me. I also haven't unlocked Trevor as a contact, which means I can't get Lamar to send a mugger after someone. I've searched extensively online for a solution to these issues, but I haven't had any luck. I know that Lester needs to initiate contact for his services to unlock, but he's only calling me for the casino heist and not for these other tasks. Any advice on what I should do next to unlock these features would be greatly appreciated.
Reported by GetHuman-anouhout on Donnerstag, 9. Januar 2020 09:06
I invested a significant amount of time in my GTA V online account on PC. Unfortunately, my game stopped working, prompting me to switch to an Xbox One with the expectation that I could seamlessly continue my gaming experience. Regrettably, I discovered that this feature was no longer available. I am dismayed by this limitation as I have invested both time and money into my character "zektopos." I am hopeful that a transfer of my character from PC to Xbox One can be facilitated to retain my progress and investments.
Reported by GetHuman4227683 on Donnerstag, 9. Januar 2020 19:25
Hello, I am a member of the social club known as Maqqi97 with the Xbox One gamer tag Maqqii. I recently purchased the Oppressor Mk 2 for $3,[redacted],[redacted], around December 5 - December 18, [redacted]. I believe I may have mistakenly destroyed it by storing another vehicle in the nightclub garage, not realizing it only accommodates one vehicle. I had saved for weeks through in-game activities to buy the Oppressor Mk 2 and subsequent upgrades like rockets, which required additional millions for the nightclub and Terrobyte. I am disappointed and hope to find out if I accidentally destroyed it and if a full rebate is possible for repurchase. I would appreciate assistance in this matter as I have invested considerable effort into acquiring the vehicle and upgrades. Thank you.
Reported by GetHuman4228012 on Donnerstag, 9. Januar 2020 20:29
I was trying to exchange my office, Maze Bank, for the free amount it should give, but it didn't work as expected in GTA V on Xbox One. Before attempting the exchange, I verified that my office was worth 2.5 million, along with some other digits which I can't recall. When I selected to proceed, clicking "A," nothing happened. No money was received, and the exchange did not go through.
Reported by GetHuman4228632 on Donnerstag, 9. Januar 2020 22:44
I am currently experiencing issues with Rockstar game services being unavailable. I have checked their website and Twitter for any updates on maintenance, but I have not found any information. This is the third day I have been attempting to log on, but the situation remains the same. I continue to receive a notification from Rockstar stating that files need to be downloaded. Although I am connected to the internet and able to play other online games, I am puzzled by this problem.
Reported by GetHuman4228728 on Donnerstag, 9. Januar 2020 23:08
I am frustrated by players who exploit god mode glitches to harass and eliminate others in GTA 5 online without cause. I have witnessed this behavior and wish to assist in reporting these individuals to have their accounts suspended or banned. I recognize the importance of fair play and supporting fellow gamers. Any guidance on reporting these actions would be greatly appreciated. Furthermore, I urge Rockstar to address and eliminate as many glitches as feasible, particularly the god mode glitch. Thank you for any assistance provided.
Reported by GetHuman-liambuxt on Freitag, 10. Januar 2020 08:46
Hello, I am experiencing an issue with logging in because my account has two-step verification enabled, but I have changed phones and lost access to the authenticator app that provides the codes. I am unable to contact Rockstar without logging in, so I am hoping there is a way for them to disable the two-step verification for me. My username for GTA Online is Guillesori, and I play on PC. My email is [redacted] Thank you for your assistance.
Reported by GetHuman4233001 on Freitag, 10. Januar 2020 20:10
I have a copy of "GTA 5" on PS4. I deleted it from my PS4, and now it won’t install again. I've been trying various solutions for over 6 hours. I contacted your support, but the chat ended after 2-3 hours and I can't reconnect. Several users seem to encounter issues installing the disc version of "GTA 5" on PS4. Other games install fine on my PlayStation from disc. The disc works fine on a new PlayStation we have. I'm unsure if there's a problem with reinstalling once it's been done or if there's another issue. I don't believe I should have to repurchase a digital copy. Could I possibly receive a digital copy? I can provide photos of my issues and disc. Look forward to your response.
Reported by GetHuman-casler on Samstag, 11. Januar 2020 02:06
I've been playing GTA 5 online for 6 weeks now and have purchased 4 Shark Cards, 2 with a 15% discount and 2 without, totaling $[redacted] AUD. Although I enjoy the game, I've noticed many players are exploiting glitches on other servers to obtain in-game money at a much cheaper rate than I am through official purchases. There are numerous tutorials online showing how to abuse these glitches, which I find unfair. I believe I should either receive a full refund, some in-game currency, or a partial refund for my purchases. I would like to continue supporting the game by buying items officially rather than resorting to exploits like many others. Sincerely, Joel G. Email: iamcarltongibbzy@gmail Playstation 4 User sndregcommando
Reported by GetHuman4235655 on Samstag, 11. Januar 2020 11:46
I bought GTA V on Steam when it first came out. When I signed up for Rockstar Social Club, I used the email [redacted] Now, my Steam email is [redacted] To play GTA V through Steam, I need to verify my old Phenomstar86 email, which I can't access anymore since it's been deleted. I'm hoping support can assist me in updating my Social Club email so I can continue playing my Steam games. I only have the CD key (QJX2-47JD-KBHC-8LYT) as proof of ownership for GTA V. If I could switch my account to [redacted], I believe this issue would be resolved. I created a new Social Club account today with the updated email.
Reported by GetHuman-kclausn on Samstag, 11. Januar 2020 21:14
A player named GTA Deadliest, also known as UDIE, has been continuously trolling and following me, my crew, and my friends across multiple gaming sessions. This individual has been harassing players by utilizing game exploits such as going off radar and using ghost organizations to target and kill others. Despite us trying to switch sessions to avoid them, they persist in disrupting our gameplay, making it challenging to enjoy the game. I am a mature adult, not a child or teenager, and this behavior is unacceptable. I urge for this player's crew to be disbanded, or we may need to seek help from other authorities to address this issue. It is disheartening to see such behavior, which can be considered a form of cyberbullying through the manipulation of game mechanics for malicious purposes.
Reported by GetHuman4240797 on Sonntag, 12. Januar 2020 18:17
In GTA 5, it's frustrating to receive penalties for destroying personal vehicles with weaponized vehicles that are only usable in free mode. The restriction seems unfair, especially since these vehicles can't be used in missions or heists. Being labeled a bad sport for using in-game features feels unreasonable when these tools are part of the game's design. It feels like a double punishment to both pay for the vehicle and then be penalized for using it. The system should be reconsidered to allow players to enjoy the game with their friends without facing consequences for utilizing weaponized vehicles. The current rules create an imbalance where players are discouraged from using certain vehicles to gain an advantage, which limits fair competition. Changes to these restrictions would make the gaming experience more enjoyable and equitable for all users.
Reported by GetHuman-gottagog on Sonntag, 12. Januar 2020 21:53
I've been playing for a week now and haven't come across any big game or other animals to hunt. I'm having difficulty finding pelts to trade. I've invested a lot in Gold Bars and expect the game to function properly. Today, I encountered an issue with my camp being split into two locations, one in Strawberry with only a campfire and fast travel post, and the other near Tumbleweed where only the camp icon is visible, and the rest of my camp is missing. Please resolve these issues promptly.
Reported by GetHuman4244789 on Montag, 13. Januar 2020 16:49
During the time when transferring GTA characters from Xbox [redacted] to Xbox One was still an option, I attempted the transfer but received a message stating my account level was too high to transfer. My Xbox [redacted] character was hacked to rank [redacted], and I had approximately [redacted] million in-game money that I had earned legitimately. Despite informing the modder to stop, they continued to drop money into my account. Consequently, I lost my progress and the 1.25 million I had on Xbox One. With recent updates and my friends progressing with millions in-game, my experience has been negatively impacted. I grinded for years on Xbox [redacted] to build my character, but now it has been altered without my consent. I'm reaching out to Rockstar to kindly request the restoration of my Xbox [redacted] account on Xbox One. My gamertag for both consoles is KEV DESTROYER 9.
Reported by GetHuman-kevtgg on Montag, 13. Januar 2020 18:08

Help me with my Rockstar Games issue

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