Rockstar Games Customer Service Issues

Archive 47

The following are issues that customers reported to GetHuman about Rockstar Games customer service, archive #47. It includes a selection of 20 issue(s) reported December 12, 2019 onward. If you have a similar customer service issue, this page will help you find current, up-to-date answers and solutions too.
I bought an arcade to play the GTA V Casino Heist DLC. After completing the first setup mission and furnishing my arcade, my internet disconnected before I could start the heist scope mission. Now, whenever I return to the arcade, it prompts me to complete the setup again, despite having already done so. I am unable to progress further and need assistance with this issue.
Reported by GetHuman4085787 on Thursday, December 12, 2019 7:48 PM
I run a car export business, and I haven't received payment for the last five cars I delivered. Each time I look off and on again, the $[redacted],[redacted] I earned seems to disappear. Additionally, after completing the third level of the doomsday heist with my friends, where I was the host, I should have received $[redacted],[redacted], but I didn't get paid for that either. This situation is frustrating, and I hope it can be addressed promptly; otherwise, I may have to stop playing this game.
Reported by GetHuman-zrismoen on Friday, December 13, 2019 5:21 AM
When I try to launch Grand Theft Auto V, the game does not start. Instead, I receive a message saying, "This feature is not currently available" and I am unable to play. Even when I scan for titles, it still doesn't work, showing "no titles found." I have been playing for a year, but now this issue with the Rockstar Games Launcher prevents me from accessing the game. It's frustrating as my brother can play without any problem. I have an MSI [redacted] Ti graphics card and I downloaded the new Nvidia Synapse. Can anyone help me with this problem?
Reported by GetHuman-provlog on Friday, December 13, 2019 1:31 PM
I logged off from an online server for a bit, and during that time, a hacker entered and dropped a large sum of money in my account while I was away. Upon returning and noticing the funds, I left the game. The following day, I found out I was banned. I would appreciate being unbanned to continue enjoying your game. I don't mind if my character is reset. All I want is to play the game again. This situation was not my doing, and I hope you can lift the ban for me.
Reported by GetHuman-elwinw on Friday, December 13, 2019 2:04 PM
Hello, I created my GTA V account for my PC a few years ago. I stopped playing GTA V when I lost interest and started playing other games. During this time, my Rockstar account email was hacked, and unfortunately, I still haven't been able to recover it. I've successfully updated the email on my other game accounts, but I need help changing it on the Rockstar website because the email was not verified. Kind regards, Niels Draps.
Reported by GetHuman-nielsdr on Friday, December 13, 2019 3:34 PM
I purchased GTA5 for my PS4 to play online with friends, but I keep getting an error saying the Rockstar game services are unavailable. However, my friends are online and playing without any issues. I've tried following YouTube tutorials and troubleshooting steps, but nothing has fixed it. This problem has persisted for the last two days. Can anyone assist me with this issue?
Reported by GetHuman4091002 on Friday, December 13, 2019 6:38 PM
While playing GTA5, I spun the lucky wheel at the casino and won the Podium vehicle, a Lampadati Komoda. After taking pictures and trying to select a garage to store the car, the menu disappeared, and I didn't receive the vehicle. I have looked everywhere but can't find it. Please assist in retrieving my rightfully won car. Thank you.
Reported by GetHuman-andylaut on Friday, December 13, 2019 7:08 PM
While playing GTA*, I spun the lucky wheel at the casino and won the podium vehicle (Lampadati Komoda). After choosing a garage to store it in and taking pictures to share with friends, the menu suddenly disappeared, and I couldn't find the car anywhere. I appreciate your help in transferring the vehicle to one of my garages. Thank you.
Reported by GetHuman-andylaut on Friday, December 13, 2019 7:24 PM
In a game with a casino, my brother and I have different characters. I have been able to spin the lucky wheel, but now it's showing as unavailable for my brother's character. This is confusing because he could spin it before. I think it might be due to an update related to the new heist content. Could you please look into this and see if his character can spin the wheel again? I hope you can change it back to how it was before. Thank you.
Reported by GetHuman4091918 on Friday, December 13, 2019 9:20 PM
I purchased a Deluxo and upgraded it. To enhance it further, I added weapons and stored it in one of the bays in my Mobile Operations Center. Unfortunately, I made a mistake and now my Deluxo is missing. I attempted to request my personal vehicle, but instead of the Deluxo, I received a Zentorno. The Deluxo seems to have disappeared. I am unsure how to resolve this issue. Should I buy a new Deluxo or is there a way to retrieve my original one?
Reported by GetHuman-reaterjr on Friday, December 13, 2019 11:25 PM
I recently tried the new casino heist and managed to collect all the money, but unfortunately, my game started glitching during the mission. This caused me to miss out on getting the heist items, resulting in me earning very little money. To make things worse, even after multiple restarts, the night vision from the gun decoy I purchased wouldn't turn off. I'm quite frustrated because I dedicated a lot of time to the game only to have it glitch out constantly during the heist.
Reported by GetHuman4093280 on Saturday, December 14, 2019 2:52 AM
I purchased the $8,[redacted],[redacted] Shark Card on GTAV today. Afterwards, I bought several vehicles and items, including the Insurgent with the machine gun on top. I drove it to my Mobile Operation Center (MOC) and fully upgraded it. After taking a break and returning to the game later, I noticed that the Insurgent still looks the same as when I first bought it, even though I upgraded it completely. Can someone assist me with this issue? Thank you.
Reported by GetHuman-lusives on Saturday, December 14, 2019 4:40 AM
I have been attempting to re-download GTA, but unfortunately, I am experiencing issues with the Rockstar Launcher freezing during the loading process. Every time I try to verify the game, check the files, or reinstall GTA and the Rockstar Launcher, I encounter the same problem. Specifically, the Rockstar Launcher freezes on the loading screen with the letter "R" and the star icon next to it.
Reported by GetHuman4093762 on Saturday, December 14, 2019 5:58 AM
While playing Red Dead Redemption 2, I encountered an issue where my War Horse got swapped with a Tennessee Walker. I had intended to switch horses but did not expect this outcome. I would like to know how I can get my War Horse back or if Rockstar could provide me with another one. Thank you.
Reported by GetHuman-davigarc on Saturday, December 14, 2019 9:31 AM
I am interested in learning how to save my Xbox created jobs onto my PlayStation account. Additionally, I am curious if it is feasible to migrate my Xbox account to my PS4. I have been a dedicated GTA player for a long time, experiencing all the challenges since the launch of GTA 5. After a hiatus, I am eager to return, but I now have a PlayStation instead of an Xbox. It would be fantastic to have access to my original account on my new platform to resume playing.
Reported by GetHuman-melobemy on Saturday, December 14, 2019 12:20 PM
While waiting with friends in Tongva Hills, I accidentally blew up a car which led me to contact Mors Mutual. Strangely, all the money in my account, approximately [redacted],[redacted], disappeared without any explanation. Even after restarting the app, the issue persists. Additionally, I noticed that my pistol ammo resets to none every time I participate in a casino heist or setup mission.
Reported by GetHuman-blamegru on Saturday, December 14, 2019 1:14 PM
I purchased the Criminal Enterprise Pack in February this year, but I only received the Maze Bank Office and none of the vehicles that were supposed to be included. I recently returned to the game and realized the missing items. How can I obtain the rest of the content that should have been included in my purchase? My PlayStation ID was marchi1976 at the time of purchase, but I have since changed it to nicorom1.
Reported by GetHuman-nicoroma on Saturday, December 14, 2019 2:39 PM
I downloaded GTA V and encountered players losing mods and glitches. They kicked me out of the game, causing my game to become corrupt. I can't control my character or play anymore. This is the second time this has happened, and I had to pay for the game again. I need Rockstar to address this issue and ensure better monitoring to prevent disruption and maintain the fun for all players.
Reported by GetHuman-hmairsim on Saturday, December 14, 2019 7:01 PM
While playing GTA Online, I encountered a player using mods/glitches in the lobby, disrupting the game for everyone. After reporting the player, I logged out. Upon returning the next day, I discovered I had been temporarily banned. Once the ban expired, I re-entered the game only to find all my progress wiped. I attempted to play missions but encountered a glitch during a Lamar mission where my car went underground. After restarting the game to no avail, I was met with a black screen and a permanent ban. I'm perplexed by this situation and request assistance in resolving it. Thank you for your help.
Reported by GetHuman-rikris on Saturday, December 14, 2019 7:53 PM
I've been playing GTA 5 on Xbox One for many years. Recently, I purchased and built a PC. I attempted to transfer my Xbox games to the PC but realized it was not possible. Consequently, I bought GTA 5 again for PC. I linked my Xbox social club with the PC, but unfortunately, my progress did not carry over. I have accumulated over 9 days of game time on Xbox, and I am reluctant to start from scratch. I am hopeful that a solution can be found to restore my progress.
Reported by GetHuman4096965 on Saturday, December 14, 2019 9:28 PM

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