Good afternoon,**I ended up having to get a new phone due to my old phone that stopped...

GetHuman-caulsont's customer service issue with Rockstar Games from October 2019

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The issue in GetHuman-caulsont's own words
Log into Social Club ... Good afternoon,**I ended up having to get a new phone due to my old phone that stopped working. I was using the *-Step Verification Google Authentication app but when I try to open it on my new phone I must "Begin Setup" again.**According to your website*** Question: What should I do if I do not have access to the device I used to set up *-Step Verification?** Answer: Please contact support for help updating your *-Step Verification settings so you can access your account.**I did not loss my old device, I had to get a new one since it stopped working. What is the process that I need to do in order to get this working again on my new phone? I tried submitting a ticket online but it requires me to log into the Social Club. I am able to log into the Social Club with my PS account but I cannot disable the *-Step Authentication. What information do you require or can I contact over the phone so we can get this resolved.

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Rockstar Games

*-Step Authentication
Customer service issue
Reported by GetHuman-caulsont
Oct 17th, 2019 - 3 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 34789 others
0 customers following this
Items needed
Email on Account
Username
Password
Game Name
Platform(Console Type)
GamerTag(Username or PSN ID)
Name of Account Holder

Timeline

GetHuman-caulsont started working on this issue
Oct 17th, 2019 6:38pm

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