My account was stolen and I got permanent banned! I was not even playing this game for...

GetHuman-stedeme's Hacked Account issue with Rockstar Games from August 2019

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Top Tip from another customer
If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-stedeme's own words
My account was stolen and I got permanent banned! I was not even playing this game for the past couple of weeks! I got this message from you : ***Rockstar Games Social Club**The email address for your account Mastros** has been updated. You will no longer receive email for this account at *****@***.com. Email will now be sent to *****@***.com instead.*If you were aware of this change, then you don't need to do anything. However, if this was a mistake or done without your consent, you can recover your account or contact Rockstar Customer Support at https:***.*Rockstar Games Social Club is our community and platform to enhance your game experience through features like stat tracking, leaderboards, Crews, virtual events and more. *I got permanent banned for something i did not do! I have neve before been banned for anything! * My email address also got hacked i had to recover it!! *Please help me and thanks in advance!!

GetHuman-stedeme did not yet indicate what Rockstar Games should do to make this right.

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Rockstar Games

Hacked Account issue
Reported by GetHuman-stedeme
Aug 4th, 2019 - 3 years ago
Not resolved
Seen by 28 customers so far
Similar issue to 29842 others
0 customers following this
Items needed
Email on Account
Game Name
Platform(Console Type)
GamerTag(Username or PSN ID)
Name of Account Holder


GetHuman-stedeme started working on this issue
Aug 4th, 2019 11:44am
GetHuman-stedeme indicated the issue is not fixed yet.
Aug 4th, 2019 6:00pm
GetHuman-stedeme indicated the issue is not fixed yet.
Aug 8th, 2019 10:09pm