I just bought the gta v *.** from psn and its almost what I consider junk. I own for...

GetHuman2027469's customer service issue with Rockstar Games from January 2019

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The issue in GetHuman2027469's own words
I just bought the gta v *.** from psn and its almost what I consider junk. I own for * other systems, and story mode is greyed out. The white balance and contrast are mess. It looks either foggy or white washed, lights at night produce glare rendering objects and targets impossible to see. Use of scopes is not possible, its junk. Now I have deleted and reinstalled, I've spoken to PlayStation and have tried every setting. I bought*downloaded Just Cause * and its fine but your GTA Premium looks like and is ****. I have it for a total of * systems including my sons, and my copy looks terrible. I'm not sure what our options are but after being a obsessed customer for * decades I strongly hope something can be done to resolve this. I m open to suggestions, keep in mind I ve tried everything short of buying another copy on disk. I noticed others complaining about the same thing. I hope to hear back, thank you for your time. Brian
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Rockstar Games

Customer service issue
Reported by GetHuman2027469
Jan 24th, 2019 - 3 mons ago
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GetHuman2027469 started working on this issue
Jan 24th 2:16am