You all had sent a tweet saying that you would give players who played in the Red Dead...

GetHuman-cullyl's customer service issue with Rockstar Games from December 2018

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The issue in GetHuman-cullyl's own words
I tried closing and reopening the game to fix this and it didn’t work. ... You all had sent a tweet saying that you would give players who played in the Red Dead Online beta ** gold bars and *** dollars of in-game money, if you logged in last Thursday at **. I logged in, and even though I’ve been playing the beta since the first day it came out, I got no alert, no money, and no gold. I think it would be totally unfair if I didn’t get any of my rewards especially when I logged in multiple times, restarted my Xbox One, and did other things to try and fix this. I don’t mean to sound at all demanding but I want the rewards I was promised by the people at Rockstar. Also, the account I use to play Red Dead Online is my Xbox One account “CRANKYAPE MRC” and my Red Dead Online name is “LegoStarWars”. Thank you.
I find it frustrating that your customer service has said my problem is “fixed” when you’ve done nothing to solve my problem in any way.
I want my in-game money and gold bars I was promised. My Xbox One account is CRANKYAPE MRC and my Red Dead Online name is LegoStarWars.
I feel that as someone who preordered Red Dead Redemption *, already completely finished its story, and has been playing the Red Dead Online Beta since it’s first day, that after you promised rewards for playing the beta, I should get said rewards.
I tried closing and reopening the game, shutting down my Xbox, and sending a message through this website to you.
I have an issue with Rockstar Games too
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Rockstar Games

I logged in try and get my in-game gold and money.
Customer service issue
Reported by GetHuman-cullyl
Dec 8th, 2018 - 5 mons ago
I have an issue with Rockstar Games too
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Timeline
GetHuman-cullyl started working on this issue
Dec 8th, 2018 4:44am
GetHuman-cullyl indicated the issue is not fixed yet.
Dec 8th, 2018 6:04pm
GetHuman-cullyl indicated the issue is not fixed yet.
Dec 8th, 2018 6:14pm
GetHuman-cullyl indicated the issue is not fixed yet.
Dec 8th, 2018 8:22pm