I preordered Red Dead Redemption * online at BestBuy.com for $***.** on *******. Order...

GetHuman-ollewell's customer service issue with Rockstar Games from December 2018

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The issue in GetHuman-ollewell's own words
I preordered Red Dead Redemption * online at BestBuy.com for $***.** on *******. Order *BBY**-************, The order in their online ad included a digital download code number for the game and a bonus for the preorder of a collectable book and a map. I called customer service at BestBuy a couple of times to ask when I would receive these two items and was told they could not find a copy of the ad that they ran online for this preorder. I did receive my code number for the game and have installed it on my PS* with no problem. They advised me to contact Rockstar in regards to the collectable book and a map. I must say I'm unhappy with my preorder in regards to the tangible items I believed should have been mailed to me. I do hope Rockstar will be willing help me resolve this issue. Thank you for your time.
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Rockstar Games

Customer service issue
Reported by GetHuman-ollewell
Dec 5th, 2018 - a mon ago
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GetHuman-ollewell started working on this issue
Dec 5th, 2018 9:12pm