I had downloaded red dead redemption * ultimate edition off of a physical disk. Me and...

GetHuman-conlinca's customer service issue with Rockstar Games from November 2018

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Missing items happen all the time. If you are looking to recover one you will need to report it immediately. If you deleted the item you most likely cannot get it back.
The issue in GetHuman-conlinca's own words
I had downloaded red dead redemption * ultimate edition off of a physical disk. Me and my little brother have different accounts and I had originally downloaded it on my account and had played it on my account. But the next day when I got back on to the game on my account all of my ultimate edition bonuses were gone and they had moved it to my little brothers account. All the bonuses were still downloaded but they were not in my game they were in his.
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Rockstar Games

Customer service issue
Reported by GetHuman-conlinca
Nov 2nd, 2018 - a mon ago
I have an issue with Rockstar Games too
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