I have recently switched to mobile phone internet. I have a different email account an...

GetHuman1436386's customer service issue with Rockstar Games from October 2018

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Help with my Rockstar Games issue
GetHuman1436386's next move: find and follow the right step-by-step guide.
Rockstar Games doesn't have a customer phone number that is answered by an agent. Instead, GetHuman1436386 will need to dig through the advice provided by Rockstar Games, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman1436386 can let us know if they help or not.
Top Tip from another customer
To recover your Rockstar account, you must have the correct email address and access to the email otherwise Rockstar will not help you. You can reset the password here https://socialclub.rockstargames.com/profile/requestresetpassword.
The issue in GetHuman1436386's own words
I have recently switched to mobile phone internet. I have a different email account and I can't do anything with GTA V, vicious circle of not accepted login tries. A phone call would be nice, but I can't call and use phone and use internet at the same time. I am using tethering (android device Samsung phone). *So I must get some help on your end, Can you pull up account formerly named *****@***.com and delete the former password associated with it. Then enter *****@***.com and use Hemicuda*** as my password for some reason it accepted my password and denied email (new) and forces me to into login **** circles, refusing to let me login and download updates! Please be aware, I don't want to play online games with tethering from phone, I just want to get updates and be allowed to play in offline mode (yes, it won't let me play the game in offline mode, it just reiterates some bs like the login failed. Please email me From the following Email address *****@***.com (all letters lowercase)

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Rockstar Games

Customer service issue
Reported by GetHuman1436386
Oct 28th, 2018 - 2 years ago
Seen by 5 customers so far
Similar issue to 10371 others
0 customers following this
Items needed
Email on Account
Game Name
Platform(Console Type)
GamerTag(Username or PSN ID)
Name of Account Holder


GetHuman1436386 started working on this issue
Oct 28th, 2018 7:38pm
GetHuman1436386 indicated the issue is not fixed yet.
Oct 29th, 2018 1:23am
GetHuman1436386 indicated the issue is not fixed yet.
Oct 29th, 2018 1:24am

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