Why is it when I buy the ultimate edition for Red Dead Redemption * I get special content

GetHuman-mazzlizz's customer service issue with Rockstar Games from October 2018

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Email on Account, Username, Password, Game Name, Platform(Console Type), GamerTag(Username or PSN ID), and Name of Account Holder
Top Tip from another customer
Missing items happen all the time. If you are looking to recover one you will need to report it immediately. If you deleted the item you most likely cannot get it back.
The issue in GetHuman-mazzlizz's own words
The problem: Why is it when I buy the ultimate edition for Red Dead Redemption * I get special content
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Rockstar Games

Customer service issue
Reported by GetHuman-mazzlizz
Oct 24th, 2018 - a yr ago
I have an issue with Rockstar Games too
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Timeline
GetHuman-mazzlizz started working on this issue
Oct 24th, 2018 9:11am