So there’s an account on my ps* and A friend that texted me saying “ your game looks go...

GetHuman918193's customer service issue with Rockstar Games from July 2018

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman918193's own words
So there’s an account on my ps* and A friend that texted me saying “ your game looks good” and it’s talking about my gta game online so I knew something was up so after that I blocked her because I felt she did something to my game and when I go gta online now it was “ locating out of session “ something like that but it’s been * weeks so I feel like she hacked my account and yes my internet is okay I checked many times. Also if u wonder who it is the username on ps* is XZUV-**. But I really want my game back and play gta online.
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Rockstar Games

Customer service issue
Reported by GetHuman918193
Jul 26th, 2018 - 10 mons ago
I have an issue with Rockstar Games too
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Seen by 6 customers so far
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Items needed
Email on Account
Username
Password
Game Name
Platform(Console Type)
GamerTag(Username or PSN ID)
Name of Account Holder
Timeline
GetHuman918193 started working on this issue
Jul 26th, 2018 6:01am
GetHuman918193 indicated the issue is not fixed yet.
Jul 26th, 2018 6:03am
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Jul 26th, 2018 6:03am
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Jul 26th, 2018 7:22am
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Jul 26th, 2018 7:28am
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Jul 26th, 2018 7:30am
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Jul 26th, 2018 7:30am
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Jul 26th, 2018 7:31am
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Jul 26th, 2018 7:31am