need immediate fix or refund

trying to start the game in VR ... Every time I try to play L.A. NOIRE VR FROM THE OCULUS STORE. I get an initial game screen stating L.A. noire ETCETERA but it never goes into the game itself. I followed the onscreen instruction to reinstall L.A. noire and I first uninstalled the social club but the same as above happens. I will have to contact the BBB if no response is given to this because I was unable to file a game support ticket online(nothing come up when I click "file a support ticket"). My user Id to the social club is Jeff****

after reinstall the social club asked for a password and I gave it to them. I still could not get in the game no matter how many times I tried. I was off VR FOR ABOUT A MONTH then for a whole week I was unable to get in the game. I have also contacted BBB who accepted my complaint online

either fix the problem right away or advise me how to get my money refunded. I can not get a refund from Oculus because I have had the program for over a month. I also used get human suggestions and got no result

* *, or * months

I have tried to reinstall after uninstalling social club, change my password to social club, calling a phone in NY which sent me back to online support where I found no workable solution. I also used get human suggestions and got no result