I purchased virtual currency called whale Shark card for my sons gta * game on Xbox one...

GetHuman-fogleshe's customer service issue with Rockstar Games from June 2018

Help with my Rockstar Games issue
The issue in GetHuman-fogleshe's own words
I purchased virtual currency called whale Shark card for my sons gta * game on Xbox one on June **th about **** pm. It was for *.* million dollars virtual currency and cost **.** with tax included. He received and bought a couple things. Logs off and when he returned to the game (logged back in) he did not have any money or the items he purchased with some of the money on his account anymore!! I paid with PayPal which refered me to Microsoft which said that this is an in game issue and out of the Microsoft Xbox scope. I call the rockstar support to be told I need to contact their website. This has already consumed *.* hours of my time. I am HIGHLY DISAPPOINTED!! This makes any future purchases an impossible sell to this mother!!
GetHuman-fogleshe did not yet indicate what Rockstar Games should do to make this right.
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How GetHuman-fogleshe fixed the problem
Rockstar online support finally answered my son. He said that he had to enter it as Merchandise not received? When he input his complaint as that, where he had to name specific items and where the items were located on the game, within ** hours rockstar credited back his items. I appreciate gethuman for any help you gave this matter.
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Rockstar Games

Customer service issue
Reported by GetHuman-fogleshe
Jun 13th, 2018 - 9 mons ago
I have an issue with Rockstar Games too
GetHuman-fogleshe shared how to fix
Seen by 7 customers so far
Similar issue to 3286 others
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GetHuman-fogleshe started working on this issue
Jun 13th, 2018 8:48pm
GetHuman-fogleshe confirmed the issue is fixed. Hooray!
Jun 17th, 2018 12:37am