The servers were down tonight so I played story mode. Once I was done playing I quick s...

GetHuman-hugosvms's customer service issue with Rockstar Games from June 2018

2850 similar
0 following
Help with my Rockstar Games issue
First: share to improve GetHuman-hugosvms's odds
Strength in numbers! Companies respond better when others are watching.
GetHuman-hugosvms's next move: go to the Rockstar Games help center.
Rockstar Games doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-hugosvms will want to follow the link below to head to their help center. We will check on GetHuman-hugosvms later to make sure it's all set or try to help escalate.
Before contacting them, items GetHuman-hugosvms may need:
Email on Account, Username, Password, Game Name, Platform(Console Type), GamerTag(Username or PSN ID), and Name of Account Holder
Tip from another customer
Missing items happen all the time. If you are looking to recover one you will need to report it immediately. If you deleted the item you most likely cannot get it back.
The issue in GetHuman-hugosvms's own words
The servers were down tonight so I played story mode. Once I was done playing I quick saved my progress. I got off and hoped on Gta online later because I saw the servers were back up. But once I got in it gave me a welcome screen as if I was a new player. Once I joined a session I quickly realized my CEO office had disappeared of the map and it didn’t let me enter it. Then I saw all my owned properties except my apartment had disappeared. I tried calling my mechanic to bring me my car and all it allowed me to get were my vehicles from my apartment. Then I checked my character and it kept my level my stats and it even said I had an airplane and helicopter despite the fact that my hangar was gone. My gamer tag is Estrella*ever on Xbox. Please resolve this as soon as possible, this is my favorite game and it’s all I’ve been playing since the past year. If I don’t retreave my things I’ve grounded for I will most likely not play this game any more.
GetHuman-hugosvms did not yet indicate what Rockstar Games should do to make this right.
I have an issue with Rockstar Games too
How GetHuman-hugosvms fixed the problem
We are waiting for GetHuman-hugosvms to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get Rockstar Games's attention and get better help faster. Tap below to get started.
Having Rockstar Games issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would Rockstar Games email you?
This email address isn't valid
Follow this issue
See how GetHuman-hugosvms fixes it.
This email address isn't valid

Rockstar Games

Customer service issue
Reported by GetHuman-hugosvms
Jun 12th, 2018 - 9 mons ago
I have an issue with Rockstar Games too
Not resolved
Seen by 6 customers so far
Similar issue to 2850 others
0 customers following this
Follow this issue to see how it gets fixed
GetHuman-hugosvms started working on this issue
Jun 12th, 2018 9:36am