The servers were down tonight so I played story mode. Once I was done playing I quick s...

GetHuman-hugosvms's customer service issue with Rockstar Games from June 2018

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The issue in GetHuman-hugosvms's own words
The servers were down tonight so I played story mode. Once I was done playing I quick saved my progress. I got off and hoped on Gta online later because I saw the servers were back up. But once I got in it gave me a welcome screen as if I was a new player. Once I joined a session I quickly realized my CEO office had disappeared of the map and it didn’t let me enter it. Then I saw all my owned properties except my apartment had disappeared. I tried calling my mechanic to bring me my car and all it allowed me to get were my vehicles from my apartment. Then I checked my character and it kept my level my stats and it even said I had an airplane and helicopter despite the fact that my hangar was gone. My gamer tag is Estrella*ever on Xbox. Please resolve this as soon as possible, this is my favorite game and it’s all I’ve been playing since the past year. If I don’t retreave my things I’ve grounded for I will most likely not play this game any more.
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Rockstar Games

Customer service issue
Reported by GetHuman-hugosvms
Jun 12th, 2018 - 9 mons ago
I have an issue with Rockstar Games too
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GetHuman-hugosvms started working on this issue
Jun 12th, 2018 9:36am