Well, I was playing my favorite game of all times GTA* for ps*. I play this game daily...

GetHuman-wmilner's customer service issue with Rockstar Games from June 2018

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If your email and password are changed on the account then there is no way to recover the account. This company has a very strict policy with recovering accounts and if anything is different then you cannot recover the account. You must have the original email or phone number on the account.
The issue in GetHuman-wmilner's own words
Well, I was playing my favorite game of all times GTA* for ps*. I play this game daily and it has taken me a long time to build up my RP. I'm a rule abbiding player and customer. This is now the second time an account of mine has been hacked by another player. I was at rank ***. And am now set at a highly negative rp rank at *. And i would like my account rp rank to reset back to where it was and be able to enjoy my gameplay without having to work to be able to again! Please help me with this and contact me at your nearest convenience! This is the only thing i have down time to be on and enjoy all day. Please help. Thank you*(My account username is Jinger****)
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Rockstar Games

Customer service issue
Reported by GetHuman-wmilner
Jun 7th, 2018 - a yr ago
I have an issue with Rockstar Games too
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Seen by 15 customers so far
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Items needed
Email on Account
Username
Password
Game Name
Platform(Console Type)
GamerTag(Username or PSN ID)
Name of Account Holder
Timeline
GetHuman-wmilner started working on this issue
Jun 7th, 2018 10:29pm