I bought a criminal enterprise starter pack and great white shark card bunlde in GTA...

GetHuman-fordisda's customer service issue with Rockstar Games from May 2018

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Rockstar Games doesn't have a customer phone number that is answered by an agent. Instead, GetHuman-fordisda will need to dig through the advice provided by Rockstar Games, other customers and consumer advocacy websites like GetHuman. Here are some instructions we've written for similar issues- hopefully GetHuman-fordisda can let us know if they help or not.
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Email on Account, Username, Password, Game Name, Platform(Console Type), GamerTag(Username or PSN ID), and Name of Account Holder
Top Tip from another customer
Missing items happen all the time. If you are looking to recover one you will need to report it immediately. If you deleted the item you most likely cannot get it back.
The issue in GetHuman-fordisda's own words
I bought a criminal enterprise starter pack and great white shark card bunlde in GTA * it never gave me anything is says purchased and when I press download it takes me to the store to purchase it
GetHuman-fordisda did not yet indicate what Rockstar Games should do to make this right.
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Rockstar Games

Customer service issue
Reported by GetHuman-fordisda
May 15th, 2018 - a yr ago
I have an issue with Rockstar Games too
Not resolved
Seen by 20 customers so far
Similar issue to 143 others
2 customers following this
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Timeline
GetHuman-fordisda started working on this issue
May 15th, 2018 9:07pm