Before the Corona Virus hit, I ordered online a Tapered Straight Line Jig from the Tri...
GetHuman-wrvankir's Complaint issue with Rockler.com from July 2020
Help with my Rockler.com issue
First: share to improve GetHuman-wrvankir's odds
Strength in numbers! Companies respond better when others are watching.
Top Tip from another customer
The best way to submit a complaint is actually submitting the issue over the phone and asking to speak with a manager. You can also submit feedback forms using email or on the website. You can also submit the issue to the local manager.
The issue in GetHuman-wrvankir's own words
Return or get credit ... Before the Corona Virus hit, I ordered online a Tapered Straight Line Jig from the Tri County store in Cincinnati, Ohio The package was open when I retrieved it from my front porch. I contacted local Rockler and they sent some missing parts.*I just now had a chance* to look more closely at the item* and discovered that* the jig has* been used. I never buy anything used. I haven't been able to return it because of the covid lockdown.*I believe that it would be safe to return it now following the safety rules designated by our State. I have been emailing *Rockler to explain that the package that the jig came in is terrible condition. However, the have responded by saying that they would send a mailing a label for the item. I have tried to explain to Rockler that it would be much more practical to just return the item to the store. If I could talk to someone who knows what they're doing, I believe that this would be settled. Maybe the best thing to do is to cancel the order and get a refund, which would work for me.*Thank you,**William Van Buskirk***** Sherbourne Ct.*Mason, Ohio *********-***-****
I have been trying get an answer to this for some time, nobody knows what to do
I have an issue with Rockler.com too
How GetHuman-wrvankir fixed the problem
We are waiting for GetHuman-wrvankir to fix the problem and share the solution with the rest of us customers.
Please help with my Rockler.com issue
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.
We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.