Before the Corona Virus hit, I ordered online a Tapered Straight Line Jig from the Tri...

GetHuman-wrvankir's Complaint issue with Rockler.com from July 2020

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The issue in GetHuman-wrvankir's own words
Return or get credit ... Before the Corona Virus hit, I ordered online a Tapered Straight Line Jig from the Tri County store in Cincinnati, Ohio The package was open when I retrieved it from my front porch. I contacted local Rockler and they sent some missing parts.*I just now had a chance* to look more closely at the item* and discovered that* the jig has* been used. I never buy anything used. I haven't been able to return it because of the covid lockdown.*I believe that it would be safe to return it now following the safety rules designated by our State. I have been emailing *Rockler to explain that the package that the jig came in is terrible condition. However, the have responded by saying that they would send a mailing a label for the item. I have tried to explain to Rockler that it would be much more practical to just return the item to the store. If I could talk to someone who knows what they're doing, I believe that this would be settled. Maybe the best thing to do is to cancel the order and get a refund, which would work for me.*Thank you,**William Van Buskirk***** Sherbourne Ct.*Mason, Ohio *********-***-****
I have been trying get an answer to this for some time, nobody knows what to do
Credit *
** years
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Rockler.com

Tapered straight line jig
Complaint issue
Reported by GetHuman-wrvankir
Jul 10th, 2020 - 2 years ago
Not resolved
Seen by 26 customers so far
Similar issue to 7 others
0 customers following this
Items needed
Order number
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Email address on the account (if applicable)

Timeline

GetHuman-wrvankir started working on this issue
Jul 10th, 2020 2:17pm
GetHuman-wrvankir indicated the issue is not fixed yet.
Jul 10th, 2020 7:14pm
GetHuman-wrvankir indicated the issue is not fixed yet.
Jul 10th, 2020 7:14pm
GetHuman-wrvankir indicated the issue is not fixed yet.
Jul 10th, 2020 7:16pm
GetHuman-wrvankir indicated the issue is not fixed yet.
Jul 10th, 2020 7:21pm
GetHuman-wrvankir indicated the issue is not fixed yet.
Jul 10th, 2020 7:30pm
GetHuman-wrvankir indicated the issue is not fixed yet.
Jul 10th, 2020 7:36pm
GetHuman-wrvankir indicated the issue is not fixed yet.
Jul 10th, 2020 8:03pm

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