I am still missing four items from a order that I had through you guys it was supposed...

GetHuman5892264's customer service issue with Rockauto from March 2021

Help with my Rockauto issue
The issue in GetHuman5892264's own words
I am still missing four items from a order that I had through you guys it was supposed to be here by today I was wondering if you could help me look into that thank you and have a blessed day

GetHuman5892264 did not yet indicate what Rockauto should do to make this right.

How GetHuman5892264 fixed the problem
I just let them know I didn't receive * items, they then gave my an update where my package was and gave me an alternative to give me a play-by-play of my arrival. they then gave me updates to text messages of where my package was when it arrived on time the next day.
Do you have a customer issue as well?
We can help you get Rockauto's attention and get better help faster. Tap below to get started.
Having Rockauto issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

Rockauto

Customer service issue
Reported by GetHuman5892264
Mar 26th, 2021 - 4 months ago
Fixed
GetHuman5892264 shared how to fix
Seen by 13 customers so far
Similar issue to 7292 others
0 customers following this
Items needed
Description of the part
Make and model of car
Year of car

Timeline

GetHuman5892264 started working on this issue
Mar 26th 10:41pm
GetHuman5892264 shared this issue with others over email
Mar 26th 10:42pm
GetHuman5892264 confirmed the issue is fixed. Hooray!
Mar 29th 5:37pm