need to return parts but just found out they only do returns for ** days but I was sick so hoping they will help

GetHuman-scottvl's Return an Order issue with Rockauto from March 2021

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The issue in GetHuman-scottvl's own words
parts to a car I no longer own. ... Order * *********. I ordered * parts on Jan-**-****.Total $***.**, I had COVID for * weeks and almost died. I just open the box and * part was wrong from what I ordered, NTK MG****. Is there any way you would make an exception on your return policy. And exchange the whole order for a gift card? I never used the parts.
I was sick in hospital for * weeks
I hope the can exchange new unused parts for a gift certificate ?
they don't have a customer support phone *
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Rockauto

return parts
Return an Order issue
Reported by GetHuman-scottvl
Mar 24th, 2021 - 2 months ago
Not resolved
Seen by 7 customers so far
Similar issue to 7259 others
0 customers following this
Items needed
Description of the part
Make and model of car
Year of car

Timeline

GetHuman-scottvl started working on this issue
Mar 24th 2:11am